How does the team communicate with the business users and understand their needs?
The Calance onsite team consists of Project Managers, Technical Architects, and Subject Matter Experts that have delivered solutions to local clients throughout their careers. The onsite team is responsible for working closely with the business users to determine and document needs. To maintain context and continuity, team leads and key developers travel to client geography during the Elaboration phase and return to offsite geography to lead the Implementation phase.
How are Intellectual Property and client confidentiality aspects managed offsite delivery centers?
All Calance people (onsite and offsite) sign a strict confidentiality and IP protection clause. Project repositories enforce strict IP containment. Individual team networks are partitioned for secure access to client infrastructure and the network is regularly audited to ensure security compliance.
How does the client team work around the time zone differences between onsite and offsite delivery teams?
Calance onsite team ensures that the client experience with the offsite team is transparent. They manage all the communication with the offsite team and coordinate with the client teams to drive closure on any issues. When necessary, the relevant members of the offsite team overlap their hours with the client teams, especially during user testing phases.
How are changes to scope managed during implementation when most of the team is offsite?
The Calance onsite project manager manages scope and the integrated project plan. This person works closely with the clients through weekly status meetings and other forums to discuss potential scope changes and their overall impact to the integrated plans.
How is quality managed across geographies?
Calance adopts disciplined processes based on CMM (Capability Maturity Model) and PMI (Project Management Institute) to ensure quality and customer satisfaction. In addition, Calance's employs Rational's Unified Process as its core methodology for development.
